> For the complete documentation index, see [llms.txt](https://keykeeper.gitbook.io/keykeeper-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://keykeeper.gitbook.io/keykeeper-docs/troubleshooting-and-faqs.md).

# Troubleshooting and FAQs

## Common Issues:

* **Key Not Working**: Ensure you are using the correct and active key. If the key has been revoked, it will no longer work.
* **Role Not Assigned**: Make sure the group has a role linked to it, and that the key has been successfully redeemed.
* **Cannot Join Group**: If the group is restricted, you need a valid key to access it. Ensure the group is not restricted if you are trying to allow open access.

### FAQs:

1. **Can I use the same key for multiple groups?**
   * No, each key is specific to a group. You must claim separate keys for each group you wish to join.
2. **How do I revoke a user’s access?**
   * Use the `/revoke-keys` command to revoke a key, which will also remove the user’s access to the group.
3. **What happens if I revoke a key?**
   * Revoking a key removes the user's access to the group and invalidates the key. The user’s role will also be removed if one was assigned.
4. **Can I restock game keys?**
   * Yes, keys can be restocked if needed, and they can be reissued to users.

If you continue to experience issues, please contact an administrator or check the server's help section.


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